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FAQ

  • How do you measure and ensure client satisfaction?
    We measure satisfaction through direct client feedback, testimonials, and our commitment to open communication.
  • Do you have any client testimonials or project references?
    Yes, we can provide testimonials from satisfied clients and would be happy to share project photos and references upon request.
  • What technology and software do you utilize?
    We use proprietary project management software, Matterport 3D scanning, drone photography, and other innovative tools to streamline processes and enhance transparency.
  • How do you ensure quality control and code compliance?
    Adhering to building codes and implementing rigorous quality control measures are fundamental responsibilities that we take very seriously.
  • How do you approach subcontractor selection and management?
    We have a stringent vetting process for subcontractors and provide direct oversight and quality assurance.
  • What are the core values Solutions By Simmons upholds?
    Our core values include exceptional construction quality, bespoke service for both your and your family as well as your home, aggressive management of projects to tailor-made specifications, and finished beautiful craftsmanship.
  • How does your veteran ownership influence the business?
    Our veteran leadership instills military-inspired values like integrity, dependability, and the ability to achieve goals through a clear chain of command.
  • How do you ensure being a single point of contact?
    Every project has a dedicated on-site manager and in-house liaison, with our executive team available for direct client communication and site visits.
  • What is your process for problem-solving and communication?
    We utilize daily photo documentation, regular meetings, and clear channels with our partners to drive effective problem-solving and solution-based communication.
  • Do you offer any post-project services or warranties?
    Yes, we provide warranties on all work and offer monthly maintenance contracts to ensure the continued care and upkeep of your home after project completion.
  • How do you handle changes in project scope?
    Through detailed scoping and open communication, we can efficiently process change orders while maintaining trust and transparency with our clients.
  • What services does Solutions By Simmons provide?
    We offer a comprehensive suite of services including project management, general contracting, legal expertise, engineering, design, custom fabrication, and property maintenance.
  • Do you have experience working on custom, luxury homes?
    Yes, we have extensive experience and a proven track record working on high-end, custom home projects requiring specialized expertise and premium finishes.
  • What qualifications does your team have?
    Our team includes licensed contractors, project managers, attorneys, engineers, designers, and experienced tradespeople across all disciplines.
  • What geographic areas does Solutions By Simmons serve?
    We serve clients throughout the greater Los Angeles area, including Beverly Hills, Malibu, Marina Del Rey, Echo Park, Pacific Palisades, and Santa Monica.
  • What is the average size or budget of the projects you handle?
    Our average project is around $1.5 million, with some smaller projects around $500,000. We have also completed full home remodels exceeding $11 million.
  • How long has Solutions By Simmons been in business?
    Our company has been operating with licensed general contractors since the 1990s, with our current integrated model bringing all services under one umbrella.
  • What types of construction projects do you specialize in?
    We specialize in complete high-end home renovations and restorations, with specific attention to home damaged by water, fire, and smoke.
  • What sets Solutions By Simmons apart from other contractors?
    Our veteran-owned leadership, comprehensive in-house capabilities, Los Angeles expertise, and use of cutting-edge technology give us a distinct advantage.
  • How do you ensure client confidentiality and data security?
    We maintain rigorous security protocols including NDAs, background checks, and secure data storage to protect all client information and project details.
  • How do you handle difficult building sites or terrain?
    Our experienced crews and in-house engineering expertise allow us to effectively navigate challenging terrain like hillsides and oceanfront properties.
  • How do you adapt to unexpected challenges during construction?
    Our agile approach, rooted in effective communication and leveraging our diverse in-house resources, allows us to nimbly adapt to any unforeseen circumstances that arise.
  • What is the process for initiating a project with Solutions By Simmons?
    Clients begin with an initial consultation to discuss their needs and project scope. We then guide them through the assessment process for their property, including referrals to experts in insurance and legal representation, before developing a comprehensive construction plan and timeline.
  • How do you maintain long-term relationships after project completion?
    In addition to warranties and maintenance contracts, we continue providing support through regular check-ins and our open-door approach to addressing any needs that may come up.
  • What are your future goals for Solutions By Simmons?
    In the next five years, we aim to expand our footprint in Los Angeles while investing in staff training, strategic partnerships, and implementing the latest industry advancements. Contact us today to learn how we can guide you through every aspect of your high-end home renovation or restoration with exceptional service.
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